Big data analysis and changes in customer preferences in post-pandemic global tourism

The list of leading big data holders, whose market intelligence has the most authority for forecasting and planning in global tourism, as well as the reports based on big data analysis are of high importance to be verified. The study reveals a lack of attention to the big data potential for forecasting in tourism and use of traditional limited methods of consumer preferences research published in the annual reports and then circulate in media. Nevertheless, big data analysis implemented by various companies reflects a dramatic change in consumer priorities of the post-pandemic period and captures the demand for authenticity, variety, increased concern for physical and mental health, intangible luxury, and, in general, understanding that traveling is beginning to be perceived as one of essentials of healthy lifestyle. Given these limitations, the list of consumer preferences based on the reported tourism trends for 2023 is of practical relevance to all stakeholders in the industry

SERVICE FOR FOREIGN TOUR GROUPS IN MOSCOW AS A COMPONENT OF THE TOURIST REGION IMAGE (BASED ON 2015-2016)

The article covers issues of the notion and formation of a tourist region image and considers problems of the service for inbound tourists in Moscow Region

EXPLOITATION OF UNESCO WORLD HERITAGE OBJECTS IN TOURISM

The article covers issues of the tourist region image compared to the exploita-tion of the World Heritage objects of UNESCO in tourism. Particular attention is paid to the need for strategic planning in tourism and the increasing responsibility in this regard for the exploitation of heritage monuments. At the same time, the need for full accessibility of tourist destinations and cultural heritage sites is emphasized. The authors emphasize that without a comprehensive approach to solving the problems of accessibility of UNESCO World Heritage sites, the tourist image of Moscow will be damaged, having an inevitable negative effect already in the long-term future

SERVICE FOR FOREIGN TOUR GROUPS IN MOSCOW AS A COMPONENT OF THE TOURIST REGION IMAGE (BASED ON 2015-2016)

The article covers issues of the notion and formation of a tourist region image and considers problems of the service for inbound tourists in Moscow Region

The specifics of innovation in tourism in the new normal

Continuous data update on current trends and development perspectives, consumer preferences and innovative solutions in Travel & Tourism requires flexibility and a complex integrity-based approach using Agile and simultaneous development of the content and its verbal component, and compact packaging of new knowledge. The choice of precedent sources of professional and thematic aspect of linguistic knowledge is subject to the principles of integration teaching and functional conditionality for further realisation of activity-communicative needs of future specialists in international hotel-tourism business. The research findings in changing tourism business models and terminology are packed in a cumulative matrix of impact factors, newly formed customer segments and emerging business models

YOUTH INITIATIVES IN TOURISM IN THE ERA OF DIGITALIZATION AND PANDEMIC

The rapid digitalization of the economy since the early 2010s thanks to the rapid development of the mobile Internet and artificial intelligence was accelerated by the COVID-19 coronavirus pandemic, which caused catastrophic losses in international tourism in 2020. This article considers the perception of the tourist region by the young generation of the era of smartphones and social networks and sets objectives of adapting tourism in the world of VUCA – a world of instability, uncertainty, complexity and ambiguity. The priority strategies of tourism development in the regions: the introduction of the unseen tourism management technologies and creation of the online platform of youth leisure, development of concepts modern use of historic buildings while preserving their historical authenticity and romantic atmosphere, organization of public spaces for the exchange of experiences between generations on the basis of mutuall interest and encouragement of projects engaging young people with disabilities. There is a need for long-term planning and the formation of a global system of universal values and human understanding of their place in the “new reality”. This vector of development will lead to a new level of humanity in the future 5–10 years

Development of the North 2.0: challenges of making a new theory

It is proposed to create a new theory of economic development of the North on three primary sources — the Soviet development school, the European school of regional studies, the North American school of frontier studies. Each of these schools relies on a broad conceptual foundation (location of productive forces, endogenous economic growth, innovative search), the fusion of which is capable of radically and positively transforming the theory of modern time. Comparison of the nature of the development process today and in the Soviet times reveals significant differences: an increase in spatial and temporal irregularity (polarization), multiactorism, glocalization, and the role of the grassroots “design” level. Numerous projects of new development implemented in the Russian Arctic and the North have common features in the form of an experimental nature, pilot-clone schemes for saving on experience, a plurality of equal status supply and training bases, etc. Large resource corporations that lead the world are directing actors of the territorial structure of the process of new development, and it depends on the internal organizational and institutional structure of the company itself

Perspectives on retro-tram in tourism

Actualization of cultural heritage based on the nostalgic feeling of the good old days is one of the prospective trends in tourism development in times of crisis. Slowing down the pace of life and time perception are in strong demand due to the overall informatization, growing constraints and risk of uncertainty in the world. The study reveals the factors to manage time perception, describes the concept of the retro style and gives assessment to retro-tram in tourism basing on local and international practices. As a result of the research, the study suggests the concept of the sightseeing retro-tram from the perspectives of the human physiological perception and cultural studies while the results of the cross-case study analysis are summarized as a matrix of managerial recommendations so that to involve it in the tourism industry activities

Cross-cultural features of tour groups service from Sri Lanka

An important component of the tourist image of the region is the monitoring of area customer's satisfaction with the level and volume of services provided. There are certain special requirements to anticipate needs of guests from any of the countries, at the same time the most apparent differences concern welcoming guests from Asian countries. The theoretical material of cross-cultural approach to social and business communications has been summarized in the article, the challenges have been revealed and areas for improving quality of tourist services for mass tourism and incentive tour package groups from Sri Lanka have been considered